International Journal of Supply and Operations Management Articles in Press 2017 01 07 Defining Robust Recovery Solutions for Preserving Service Quality during Rail/Metro Systems Failure en Luca D'Acierno Department of Civil, Architectural and Environmental Engineering, Federico II University of Naples, Naples, Italy Antonio Placido D’Appolonia S.p.A., Naples, Italy Mariisa Botte Department of Civil, Architectural and Environmental Engineering, Federico II University of Naples, Naples, Italy Mariano Gallo Department of Engineering, University of Sannio, Benevento, Italy Bruno Montella Department of Civil, Architectural and Environmental Engineering, Federico II University of Naples, Naples, Italy 2016 07 14 Sensitivity analysis, Public transport management Rail system Travel demand estimation Quality of service http://www.ijsom.com/pdf_2697_7a90cf6cbda183657a351ff5697259d2.html